Frequently Asked Questions
How to order from Shopzen.pk?
Ordering from Shopzen.pk is actually pretty easy. All you need to do is to follow three simple steps:
1. Browse for the product you are looking for.
2. Fill the order form on the top right of each page. (An order number will be sent to you via email)
3. Our friendly customer support team will contact you for order confirmation
4. You will get the delivery of your desired product and have to pay the amount at the time of delivery
What is the delivery process?
The delivery take at least 3-7 days all over Pakistan. In case you didn’t received your order please contact support with your Order ID. Your Order ID can be found on your order confirmation details in email or message.
What I do if my items have not arrived?
Items are sent to customers within 2 to 3 business days after they have placed their order. If you have opted for registered mail, you can keep track of the progress of your order by using the tracking ID sent to you in your confirmation email to view the status of your purchase. Please contact our customer service team if you have any concerns about product delivery.
Do you allow Exchange in case the item I get is wrong or defective?
Shopzen.pk offers exchange in case if the product is defective. Please visit Return & Refund Policy for complete details.
Do you have a minimum order requirement?
We don’t impose a minimum order requirement. You can order as many or as few as you want.
Can I have my order delivered outside Pakistan?
Currently we only ship to locations within Pakistan. However, you can place your orders from anywhere in the world.
Is there a minimum order value?
There is no minimum order value limit.
How are Items Packaged?
All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile (electronic) items are safely secured with bubble wrap.
What forms of payment are accepted?
For your convenience and to avoid fraudulent activity, Shopzen.pk supports cash on delivery. You pay once you receive and check your shipment.
How do I check my order status?
You will receive a tracking number through an email once your order has been verified. The status of your delivery can then be checked through that tracking number by visiting our Order Tracking page.
How can I stay updated about the products at Shopzen.pk?
You can subscribe to our newsletter and get updated with all the latest promotions and offers by Shopzen.pk.
How is the quality of products at Shopzen.pk?
As seen from the photos, all of the products we’re offering are of very good quality. We always quality check our products before placing them in our web portal.
Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken. As such, we can only assure you that products will be at least 95% similar to the photos on screen.
How safe is shopping at Shopzen.pk?
Shopzen.pk values the privacy of its customers, which is why we take all of the steps necessary to ensure that your details are kept securely and will not be available to third-party organizations. Please read our Privacy Policy for more information about the privacy and security settings of the website.
Can I change my order?
At our customer service helpdesk you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform us via call, email or whatsapp.
What is Cash on Delivery?
With Cash on Delivery option you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Shopzen.pk.
What is your refund policy?
Shopzen.pk values its customer, we believe in providing 100% satisfaction. If the customer is not 100% satisfied, they may return or exchange the product. The return Policy subject to change. Product must be returned within 7 days period. Product must not be used or unpacked (needs to be in the same condition as received). Also, checkout our Refund & Return policy page.
How do I unsubscribe from updates?
If you wish to opt out of receiving email updates, just click the unsubscribe link below in newsletter email to unsubscribe.
When will I receive my order?
The delivery usually takes 24-72 working hours to metropolitan cities and 3-7 working days to rest of the cities.
Are there any additional hidden charges?
The prices mentioned on the website are inclusive of all taxes. There are no hidden costs or delivery charges.
